Frequently asked questions

We currently deliver throughout the United Kingdom.

Standard tracked delivery is free on every order. There is no minimum spend and no extra charge on delivery.

Orders are prepared within 1–3 working days. Delivery then usually takes 7–14 working days. We will email you as soon as your order has been dispatched.

Visit our Track My Order page and enter the tracking details from your dispatch email. Tracking can take a little time to update after dispatch.

It is normal for tracking to pause between carrier scans. If your parcel has not arrived within 14 working days of dispatch, email help@ryda-uk.com with your order number and we will investigate.

Please check with neighbours, other household members and any safe places around your property. If it still has not appeared after three working days, contact us with your order number.

You have 90 days from delivery to request a return. Items must be unused, unwashed and returned in their original packaging. Some hygiene-sensitive items cannot be returned once opened, unless they are faulty.

For full conditions, please read our Returns & Refunds Policy.

Email help@ryda-uk.com with your order number and reason for return. We will reply with the return instructions. Return postage is paid by you unless the item is faulty or incorrect.

Once your return has been received and checked, we will issue your refund to the original payment method within 14 days. Your bank may need a few additional working days to display it.

Your order number appears at the top of your confirmation email and begins with RY-.

Please check your spam or junk folder and confirm that the payment was completed. If the email has not arrived after 20 minutes, contact us and include the email address used at checkout.

Contact us within 12 hours of ordering and we will do our best to help. Once an order is being processed or has been dispatched, we may no longer be able to change or cancel it.

Email us immediately with your order number and the correct address. We can update it only if the order has not yet been processed. RYDA cannot refund orders delivered to an address entered incorrectly at checkout.

Some orders may arrive in separate parcels. If all parcels have arrived and something is still missing or incorrect, email us within seven days of delivery with your order number and a clear photo of what you received.

RYDA is currently online only. Our official products and customer support are available exclusively through ryda-uk.com.

The payment methods currently available are shown at checkout. These may include major debit and credit cards, Shop Pay, Apple Pay and Google Pay.

All prices are displayed and charged in pounds sterling (GBP).

Yes. Payments are processed through a secure, encrypted checkout. RYDA does not store your full card details.

Enter your code in the discount field at checkout, then select Apply. Only one discount code can be used per order unless stated otherwise.

Check that your billing details are correct and try again. If the payment is still declined, contact your bank or use another payment method. We cannot see or override a bank's decision.

Email help@ryda-uk.com with your order number and clear photos showing the issue. We will review the information and arrange the appropriate solution.

Email help@ryda-uk.com or use our contact form. We reply within 24 hours, Monday to Saturday.

Send one message and include your order number. For damaged, faulty or incorrect items, attach clear photos so our team can resolve the issue without requesting more information.

We use your information to process orders, provide support and operate our services. Please read our Privacy Policy for full details.