Helpful UK support
Our customer care team is available Monday to Friday, 8:00 am–5:00 pm UK time.
Shipping policy
Shipping Policy
Last updated: 4 August 2026
This policy applies to orders placed through ryda-uk.com. RYDA is a brand of GESTAD LLC.
1. Where we deliver
We currently deliver throughout the United Kingdom. We do not currently offer delivery outside the United Kingdom.
If checkout does not accept your postcode, please contact help@ryda-uk.com before ordering.
2. Delivery charges
Standard delivery is free on every United Kingdom order. There is no minimum spend.
Any optional paid delivery service will be clearly described and priced before you place your order.
3. Preparation and delivery estimates
Orders are usually prepared within 0–2 working days, Monday to Friday, excluding UK bank holidays.
After dispatch, standard delivery usually takes 7–14 working days. This means that most orders should arrive within approximately 7–16 working days from the date of order.
These are estimates, not guaranteed delivery dates. Product availability, your address, carrier disruption, severe weather and public holidays may affect delivery. If a different estimate applies to a particular product, we will show it before you order.
Unless a different period has been agreed with you, we will deliver within the time required by applicable consumer law.
4. Dispatch confirmation and tracking
When your order is dispatched, we will email you a tracking link or tracking number. Tracking may take a short time to update after the carrier receives the parcel.
You can also use our Track My Order page. If you cannot find the dispatch email, please check your spam or junk folder.
Some orders are sent in more than one parcel. Separate parcels may have different tracking numbers and may arrive on different days.
5. Delayed or unchanged tracking
It is normal for tracking to remain unchanged for a few days between scans. If your parcel has not arrived within 14 working days from dispatch, contact help@ryda-uk.com with your order number. We will check the tracking and, where appropriate, open an enquiry with the carrier.
If a parcel is confirmed lost, RYDA's standard resolution is a replacement at no additional cost. If a replacement cannot be supplied within the period required by law, or you have a mandatory legal right to end the contract because of late or non-delivery, we will provide the remedy required by law. Your statutory rights are not affected.
6. Marked delivered but not received
If tracking says delivered but you cannot find the parcel:
- check the delivery location, any safe place and any photograph or note left by the carrier;
- ask members of your household and nearby neighbours; and
- allow up to three working days, as an early delivery scan or delayed handover can occasionally occur.
If the parcel is still missing, contact us. We will investigate with the carrier and remain responsible for providing the resolution required by law. Goods remain at our risk until they are delivered into your physical possession or to a person you identified to receive them, except where you independently arrange a carrier not offered by us.
7. Address changes and incorrect addresses
Please check your delivery address carefully before placing your order. Contact us immediately if it needs to be corrected.
We will try to update an address before dispatch, but we cannot guarantee a change once preparation has begun. After dispatch, we may ask you to contact the carrier to request a redirection, where that service is available.
If a parcel is returned to RYDA, we will ask you to confirm the complete address and will arrange a new shipment at no additional cost. Cases involving a parcel delivered to an address supplied with the order will be investigated individually. We do not apply an automatic blanket refusal of refunds; the outcome depends on the facts and your applicable legal rights.
8. Failed delivery or collection
The carrier may leave a parcel in a safe place, attempt redelivery or take it to a collection point. Please follow the tracking instructions and collect it by the stated deadline.
If the parcel is returned to us, contact help@ryda-uk.com. We will confirm the address and arrange the appropriate next step.
9. Damaged parcels, missing items or wrong items
If the outer packaging is damaged, check the goods carefully before use. If an item is damaged, missing or incorrect, contact us as soon as reasonably possible with your order number and photographs where available.
Please report a missing or incorrect item within seven days where possible so that we can resolve it quickly. This request does not limit your legal rights.
For goods damaged in transit, incorrect goods or confirmed missing items, RYDA will cover the necessary cost of putting the order right. Please see our Return and Refund Policy for further details.
10. Contact us
Email: help@ryda-uk.com
Phone: +44 7450 334 531
Contact form: https://ryda-uk.com/pages/contact
Customer care hours: Monday to Friday, 8:00 am–5:00 pm UK time
Business address: GESTAD LLC, 1111B S Governors Ave 7841, Dover, DE 19904, United States. This is not a returns address and customer returns sent there will not be accepted. The correct return address is supplied only by our customer care team after a return request has been recorded.